Living and Leisure Australia

We aim to provide our investors with the highest possible level of service, however we recognise sometimes things may go wrong. We have an internal complaints handling procedure in place to ensure that the concerns of our investors can be investigated and resolved quickly, fairly and inexpensively. Should you have a complaint, please put it in writing and address it to:

Complaints Handling Officer
PO Box 479
Collins Street West VIC 8007

Download our "Compliments and Concerns" brochure (PDF 182Kb)

If you are not satisfied with our final answer to your formal complaint, you can take matters further and ask an independent complaints scheme to review your complaint. Living and Leisure Australia Management Limited is a member of the Financial Ombudsman Service (FOS).

FOS provides free advice and assistance to consumers to help them resolve complaints relating to members of the financial services industry. Upon receipt of a complaint, FOS will contact both parties and attempt to resolve the matter by conciliation of the parties. Each complaint is taken on its merits and dealt with in a fair and unbiased manner. The contact details for FOS are:

Financial Ombudsman Service